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October 15th, 2021

Improved:

  • We've changed some modal windows to not close automatically anymore when hitting the escape key or clicking on the background.
  • Saved replies can now contain embedded content, e.g., YouTube iframe, etc.
  • Customer Satisfaction: All ratings and comments show now as a note within your email thread

Fixed:

  • We've fixed an issue with sending a saved reply with attachments from a workflow.
  • We've fixed an issue with sending a saved reply that would contain an embedded iframe.
  • Customer Satisfaction: We've fixed an issue with adding the survey to a reply.