February 17th, 2021


  • The newly introduced mailbox setting for setting a default status and assignee was a copy of the "reply" option and thus did not explain it properly. We've now updated it to explain its purpose better.
  • We saw that the performance of the summaries for assignees and pending, both in the mailbox and the dashboard, was not up to our expectations. We've now also updated it to perform better.


  • Engage Campaigns: The campaign archive user listing didn't make sense when there were more records than one available for a user. We've corrected it now to display properly.