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Re-design


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Nitai Aventaggiato

We are planning a complete re-design of Helpmonks to take into account all the requests we've received over time. Subscribe to this topic to get updates and see what is coming

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Nitai Aventaggiato

Have a different view of email:
- Preview left
- Preview below
- As it is now
- Kanban board


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Ian Miller

Hello Nitai. Are you able to provide a rough timeline of when this re-design to allow for a preview dashboard will be available in Helpmonks?


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Nitai Aventaggiato

We have no ETA yet. As you can imagine, a re-design is quite a large undertaking and we also need to keep our customers in the loop. Also, we want to create a preview so customers can preview the whole process.

We do have wireframes and static previews that I'll be happy to share with you so you and your team can see what is coming. If you want that, we can set up a meeting.

Let me know.


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Ian Miller

Is there a way we can click into a email where we can get a preview of the email while still being in the inbox?

Attached is a screenshot of MS Outlook of what we are trying to re create in Helpmonks. Thank you in advance for your consideration here!


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Nitai Aventaggiato

Merged with: Preview Email Ability

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Nitai Aventaggiato

Hi,

At the moment there is no preview like this, however you can right-click on a message and then select to view the email in a preview window (see screenshot).

That said, we are planning a total re-design of Helpmonks. That re-design will include a preview option, i.e., a three-pane view. There is a "request" on here, and I encourage you to follow that to stay up-to-date (updates.helpmonks.com/b/feature-requests/re-design/)


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Nitai Aventaggiato

Status changed to: Planned