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Knowledge Base including Articles (headless CMS)


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Nitai Aventaggiato

The only missing feature in Helpmonks at the moment. Vote if you want to see it.

In addition, we can use this to create blog posts as well that can either be shown in a template or fetched over an API (headless CMS) to be embedded.

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Sam Johnson

Hi there, I'm a prospective customer and this is the killer feature. Many alternative apps (remaze, helpscout, crisp.chat) allow the customer to search the knowledgebase from the chat widget.


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Nitai Aventaggiato

Hi Sam,
Yes, I totally agree. We are working on several things right now and the KB is at the forefront.
Are you looking at one specific feature that is a must-have?


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Sam Johnson

Hey Nitai, what do you mean by that question? one specific feature within knowledge bases? or in general?
Overall I'm looking for a tool that can do chat, KB, CRM, shared inbox, and sync contact email history from gmail. ideally with good UX, some automation


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Nitai Aventaggiato

Hi Sam,
Ah yes, that was a bit vague. Sorry about that. I was merely asking about the KB. As this will be newly developed I wanted to make sure we cover what our customers are looking for. Hence, if you have any specific must-haves, we can make sure to consider them :)


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Sam Johnson

Thanks for asking. I would actually suggest minimum viable and maybe even see if there's some open source or partner options you can adapt or use. Eg checkout www.kbee.app/ (internal only -but it just works off google drive which is super intuitive. No reinventing editors.
Nice to have is
a) give feedback on any help articles
b) internal vs external knowledge-base content
c) Recommend kb content based on user queries.


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Nitai Aventaggiato

Great feedback. We have those features planned already. Appreciate your time in answering me. If you need any help with Helpmonks or have further questions, please contact us or me directly. Alternatively, you can book a meeting anytime at helpmonks.com/meeting.


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Francesco Mini

Sounds good! Actually I'm building an internal "wiki how/lessons" (our "Company Academy") in our Synology server with "Moodle" software. I think what you are doing will help to do something similar inside helpmonks. Isn't it?
Will it be available in bliss plan as well?


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Nitai Aventaggiato

Hi,
A lesser-known fact is that I was the owner of one of the first CMS companies back in Europe (that company got bought and merged with another system). That said, I can use that know-how from back then :)

The idea here is to have a "CMS" (mini version) to create categories (labels in essence) and create pages within. Of course, there will be "master"-templates (HTML page) and all you need to do is to create the content.

Content can be joined with different categories and is independent of the design. Hence, it can be fetched over an API to embed into your own design or framework. This is currently what we are doing with our own blog at helpmonks.com/blog.

Regarding the business model, I can imagine that we make this available on each plan, but limit how many "sites" you can create. Similar to the Live Chat now, where you can embed the Live Chat on 1, 3, or more sites depending on the plan.

Nothing holds you back from creating several sites, public or private ones. Sites can be password protected.

Nothing to fancy, I think.


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Francesco Mini

Ciao Nitai, simple and easy to use for not "geeks". Isn't it? It seems perfect for us, as I'd like to build what i called "our internal company academy" to write all usefull "how to" and "key information" divided per categories, and let my collegue to edit and use it in a simple way. Would interesting also be able to add a video from youtube inside the frame.
We are available to be your tester if you need.
Do you know already when it will be available?
As I'm building this project on moodle, if this feature will be available soon on Helpmonks, I won't spend more time in it now and I will wait for you.
Thank you


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Nitai Aventaggiato

Hi,
I don't see a reason to exclude any content. It's the same as now with email, you can embed any content, images, and videos, with the editor.

Regarding availability, I do not have an ETA. Right now, we are finishing up the reports. Then make them available for all in a preview. Then we will start on the new UI.

Once the new UI is online, we will start with the KB. Honestly, we are looking into 4-6 months.

Of course, this can change, if we see that many customers want to see KB as a feature rather sooner than later.


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Administrator Helpmonks (EU)

Would be a great feature 👌


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Nitai Aventaggiato

Status changed to: Planned