Creating a file browser to show all the attachments of the account with an option to categorize/label them and also share them publicly. Also, you will be able to re-use those files in an email again.
Hopefully the file browser will also allow us to mass delete attachments. We get a lot of sensitive attachments from clients that we would like to delete when the cases are closed.
Yes you will be able to do that. It will be a complete file manager solution to view and modify all attachments. You will also be able to see attachment within the customer profile section.
Once you open a conversation, there's a handy menu on the right hand side.
It shows, for example, a history, statistics and attachments.
It would be really helpful if one were to be able to 'drag & drop' these attachments, instead of only view/download them.
Then users could add them to another conversation (in a different tab maybe), or re-attach them to the current reply.
(without saving them first)
I attached a pic showing the menu I mean.
Thanks for checking this out!
Thank you for the suggestion. We are actually already planning this and more. Please see: helpmonks.com/blog/heres-whats-next-for-your-helpmonks-account/
I'm going to merge this request with the planned "File-Browser" post here. Thank you.
Now added the attachment.