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Several report enhancements
Add out-of-office option that would influence assignee and workflow option.
Integrate SMS and WhatsApp in Helpmonks
We are planning a complete re-design of Helpmonks to take into account all the requests we've received over time. Subscribe to...
Option to make a note stick to the top of the conversation
Creating a file browser to show all the attachments of the account with an option to categorize/label them and also share them...
Have an internal chat tool within Helpmonks for all team members
Have the chance to have an alternative view of to-dos as a calendar
Option to set an amount (percentage/option to reduce the number) of emails that should be assigned to a user, i.e for newly...
