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Feature Requests


Feature request

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6

Report Enhancements

In progress

Several report enhancements

8
6

Out of office feature

Planned

Add out-of-office option that would influence assignee and workflow option.

1
6

Add SMS and WhatsApp

Planned

Integrate SMS and WhatsApp in Helpmonks

0
6

Re-design

Planned

We are planning a complete re-design of Helpmonks to take into account all the requests we've received over time. Subscribe to...

5
5

Sticky notes

Planned

Option to make a note stick to the top of the conversation

0
5

File-Browser

Planned

Creating a file browser to show all the attachments of the account with an option to categorize/label them and also share them...

3
4

Internal Chat Tool

Planned

Have an internal chat tool within Helpmonks for all team members

0
4

To-Dos with Calendar view

Open

Have the chance to have an alternative view of to-dos as a calendar

1
4

Workflow: User's email assignment

Open

Option to set an amount (percentage/option to reduce the number) of emails that should be assigned to a user, i.e for newly...

0
4

Option to reply on a message in the thread

Under review

1