Helpmonks

Feature Requests 135

Planned (Vote for it)

Out of office feature
Feature Requests

7
File-Browser
Feature Requests

7
Internal Chat Tool
Feature Requests

6
Knowledge Base including Articles (headless CMS)
Feature Requests

4
Engage Chat: Triggered chat option for customer record
Feature Requests

3
Labels for Companies
Feature Requests

3
Marketing: Add web push notifications
Feature Requests

2
More integration option and features for the Helpmonks desktop app
Feature Requests

2
Alternative to the current PWA app: A native Helpmonks Android App
Feature Requests

2
Alternative to the current PWA app: A native Helpmonks iOS app
Feature Requests

2
Show how many employees in company in list
Preview

2
Twitter integration
Feature Requests

1
To-Dos: Alter assignment to accept multiple or all users
Feature Requests

1
Reply window is always the same size, make it resizable. I know, you can set It fullscreen.
Preview

1
User Activity Report
Preview

1

In progress

Re-design
Feature Requests

9
Add SMS and WhatsApp
Feature Requests

8
Search enhancements
Feature Requests

3
Open: Collisions
Preview

3
Report: Add received and sent during time period
Feature Requests

2
Open: Merge and link option
Preview

2
Delivery log and other actions don't show for just added replies (they show however after refresh)
Preview

2
List view shows 25 items, there are only 2
Preview

1

Live

New Reports and Report Enhancements
Feature Requests

6
Sticky notes
Feature Requests

6
Error and wrong URL when login page is set in user profile
Preview

4
Permissions access per mailbox
Preview

4
Empty page in mailbox settings for certain parts
Preview

4
Engage: Automated Campaigns
Feature Requests

3
Engage Live-Chat Report: Option to see the chats for the ratings
Feature Requests

3
Add all English variants to the SpellChecker option
Feature Requests

3
Any CC or BCC don't show in the email thread
Preview

3
Editor: Using shift+enter should submit message / note
Preview

3
Sometimes users in assignee dropdown don't show
Preview

3
Marketing / Campaign
Preview

3
Add landing-page option to form-builder
Feature Requests

2
Spellchecker - option to turn off auto-correction
Feature Requests

2
New emails don't show up in the list automatically
Preview

2
Newly sent emails are throwing an error in the list
Preview

2
If you add mailbox to favorites, maybe show which mailbox it is?
Preview

2
Move to folder does not work.
Preview

2
Reply and close keep the email in the inbox
Preview

2
Better handling for 20+ mailboxes
Preview

2
Choose another language does not work (yet)
Preview

2
Issue with unassigning an email
Preview

2
Internal Note
Preview

2
User record: Add option to add user to mailbox(es)
Preview

2
User and profile record: Change signature and notification to be more adoptable especially when user is member of a lot of mailboxes
Preview

2
Form Builder: Create contact forms or forms to add subscribers to email campaigns
Feature Requests

1
Campaigns - Distribution Lists: filtering including and excluding by LABELS
Feature Requests

1
Drag & Drop Editor for Landing page and Email Editor
Feature Requests

1
Count for new emails doesn't show properly
Preview

1
Email message: Not all actions within dropdown are currently available
Preview

1
Notification don't act on click
Preview

1
Option to select all messages in a list
Preview

1
No bar for actions when you double clicke an e-mail
Preview

1
When i click on a saved reply, it does not insert it
Preview

1
Drip campaign, not able to add actions
Preview

1
[ESC] button does not work in the mail view
Preview

1
Maybe show the full name of the contact (sender) when you hover over te name?
Preview

1
Add contacts to a distribution list by e-mail does not work
Preview

1
Sometimes dropdown lists does not show right
Preview

1
When you select a contact, it also opens it
Preview

1
Move to mailbox does not work
Preview

1
Search: Show more results is not yet implemented
Preview

1
Edit a note button shows text "bookmark conversation(s)
Preview

1
On a note reply it sometimes crashes or doesn't create the note
Preview

1
Some font loading issues within the CSS
Preview

1
On resize doesn't resize the layout properly
Preview

1
Folders of Mailbox
Preview

1
Search: Copy & paste into search field does not trigger the search
Preview

1
Assigned to me shows all emails from all mailboxes despite being within one mailbox only
Preview

1
Voicemail or videos keep on playing when window is closed
Preview

1
Better handling for viewing files
Preview

1
Performance improvement for summaries
Preview

1
User info is not shown
Preview

1
When you double click on an e-mail a lot of buttons do not work
Preview

1
Create default tab with "Assigned to me" with option to remove or add again
Preview

1
Add all folder type to unified section
Preview

1

Preview Available

Error and wrong URL when login page is set in user profile
Preview

4
Permissions access per mailbox
Preview

4
Empty page in mailbox settings for certain parts
Preview

4
Any CC or BCC don't show in the email thread
Preview

3
Editor: Using shift+enter should submit message / note
Preview

3
Sometimes users in assignee dropdown don't show
Preview

3
Marketing / Campaign
Preview

3
New emails don't show up in the list automatically
Preview

2
Newly sent emails are throwing an error in the list
Preview

2
If you add mailbox to favorites, maybe show which mailbox it is?
Preview

2
Move to folder does not work.
Preview

2
Reply and close keep the email in the inbox
Preview

2
Better handling for 20+ mailboxes
Preview

2
Choose another language does not work (yet)
Preview

2
Issue with unassigning an email
Preview

2
Internal Note
Preview

2
User record: Add option to add user to mailbox(es)
Preview

2
User and profile record: Change signature and notification to be more adoptable especially when user is member of a lot of mailboxes
Preview

2
Count for new emails doesn't show properly
Preview

1
Email message: Not all actions within dropdown are currently available
Preview

1
Notification don't act on click
Preview

1
Option to select all messages in a list
Preview

1
No bar for actions when you double clicke an e-mail
Preview

1
When i click on a saved reply, it does not insert it
Preview

1
Drip campaign, not able to add actions
Preview

1
[ESC] button does not work in the mail view
Preview

1
Maybe show the full name of the contact (sender) when you hover over te name?
Preview

1
Add contacts to a distribution list by e-mail does not work
Preview

1
Sometimes dropdown lists does not show right
Preview

1
When you select a contact, it also opens it
Preview

1
Move to mailbox does not work
Preview

1
Search: Show more results is not yet implemented
Preview

1
Edit a note button shows text "bookmark conversation(s)
Preview

1
On a note reply it sometimes crashes or doesn't create the note
Preview

1
Some font loading issues within the CSS
Preview

1
On resize doesn't resize the layout properly
Preview

1
Folders of Mailbox
Preview

1
Search: Copy & paste into search field does not trigger the search
Preview

1
Assigned to me shows all emails from all mailboxes despite being within one mailbox only
Preview

1
Voicemail or videos keep on playing when window is closed
Preview

1
Better handling for viewing files
Preview

1
Performance improvement for summaries
Preview

1
User info is not shown
Preview

1
When you double click on an e-mail a lot of buttons do not work
Preview

1
Create default tab with "Assigned to me" with option to remove or add again
Preview

1
Add all folder type to unified section
Preview

1